David wrote on 01-12-2021

Beware hidden costs!

Hired for fixing central heating. They quoted for power flush, which the plumber said wasn’t necessary when they arrived. Timeline: • Callout on 9 November for initial fault find • Engineer attendance on 18 November ~ 1 hour to add inhibitor • Engineer attendance on 1 December ~ 5 hours They, eventually(!) fixed the central heating system with cleaner, drain down & inhibitor and some new pipe. Wasn’t quoted for any of this work. Afterward they charged £544.80 for this: Materials - £50+ Vat Callout= £50+Vat Travel Time (visits 2 &3) = £50+ Vat Labour = £304+ Vat Total = £454.00 + Vat = £544.80 After many emails I eventually got the breakdown of charges above. I disputed being charged for travel time (my house is ~15 min drive from their base) and callout (they didn’t tell me up front that they charged for callout), but they didn’t budge. So heads up that if you go with them, these are the add-ons that you’re going to be dealing with.